Terms of Service

1. The Service and the two types of users

Heardso lets Creators launch and operate their own branded streaming sites, and lets Viewers watch and pay to subscribe to that content. Some terms apply to everyone, some apply specifically to Creators, and some apply specifically to Viewers, as noted below.

2. Eligibility and accounts

You must be at least 18 years old to operate a Creator site or enter into a paid subscription. You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information and keep it up to date.

3. Creator terms

• Your content, your responsibility.You retain ownership of the content you upload. You represent that you own or have all rights, licenses, and permissions needed to upload, stream, and monetize it, and that it does not infringe anyone’s rights or violate any law.
• License to operate the Service. You grant Keypair a worldwide, non-exclusive, royalty-free license to host, store, transcode, stream, and display your content solely to operate and provide the Service to you and your Viewers.
• YouTube embeds — your own channel only. If you embed YouTube videos, you may embed only videos from a YouTube channel that you own and have verified. Embedding third-party videos, even with permission or under a license, is not permitted.
• AI-assisted tools. Captions, titles, descriptions, and chapter suggestions may be generated with AI and can contain errors. You are responsible for reviewing and correcting AI-assisted output before you publish it.
• Payments and payouts. Creator payouts are handled through Stripe Connect. You must create and maintain a connected Stripe account and you agree to the Stripe Connected Account Agreement. Keypair does not hold your funds; Stripe disburses subscriber payments to your account.
• Fees. Use of the Service may include a subscription fee for your plan and a revenue-share fee deducted from subscriber payments, as described on our pricing page and in your account. Standard Stripe processing fees also apply. Fees may change on prospective notice.
• Taxes. You are responsible for determining, collecting, and remitting any taxes arising from your sales to your Viewers.
• Your relationship with your Viewers. You set your pricing and are responsible for the content, descriptions, customer support, and any refund decisions for your own subscribers, consistent with applicable law.

4. Viewer, subscription & purchase terms

• Subscriptions renew automatically. Paid subscriptions bill on a recurring basis (for example, monthly) through Stripe until you cancel. See Section 5 for the full automatic-renewal and billing terms.
• Cancellation. You can cancel at any time from your account. Cancellation stops future charges; access generally continues until the end of the current billing period.
• Refunds.Except where required by law, payments are non-refundable. Refund requests relate to the specific Creator’s site you subscribed to.
• Access. Your subscription grants a personal, non-transferable right to access the applicable content while your subscription is active. You may not share, copy, download (except as expressly offered), redistribute, or publicly perform the content.
• One-time purchases (pay-per-view). A Creator may offer individual titles for a one-time purchase that grants you permanent, personal, non-transferable access to that title, separate from any subscription. Purchases are processed through Stripe and paid to the relevant Creator; heardso retains a platform fee. Buying a title is not a subscription and does not renew.
• Availability of purchased titles. A Creator may retire a title from sale, but a title you have already purchased remains available for you to watch. If a Creator removes a purchased title, or leaves the platform such that access can no longer be provided, the Creator — not heardso — is responsible for honoring or refunding affected purchases, and heardso may refund you from amounts otherwise payable to that Creator.
• Digital products (shop). A Creator may sell digital downloads (files such as guides, audio, video, or bundles). Buying a product grants you a personal, non-transferable license to download and use it for your own personal, non-commercial use; you may not redistribute, resell, or publicly share it. Downloads are delivered through your account.
• Refunds for purchases.Except where required by law, one-time purchases (titles and digital products) are non-refundable. Refund requests relate to the specific Creator’s site you purchased from. As with purchased titles, if a Creator removes a digital product you bought, or leaves the platform, the Creator — not heardso — is responsible for honoring or refunding affected purchases, and heardso may refund you from amounts otherwise payable to that Creator.

5. Automatic renewal, billing authorization & price changes

This section applies to all paid subscriptions and recurring charges. When you start a paid subscription, you are enrolling in an automatically renewing plan. Please read this section carefully — it is intended to give you clear, conspicuous notice of the recurring charge.

• Your authorization. By starting a paid subscription, you authorize Keypair and our payment processor (Stripe) to charge your payment method, on a recurring basis, the then-current price of your plan plus any applicable taxes and fees, at the start of each billing period, until you cancel.
• Automatic renewal. Your subscription renews automatically at the end of each billing period (for example, each month or each year, depending on the plan you chose) for a new period of the same length, unless you cancel before the renewal date.
• How to cancel. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will continue to have access until then, and you will not be charged again after you cancel. Except where required by law, we do not provide prorated refunds for partial billing periods.
• Price changes. Creators set the price of their own content, and Keypair sets platform and plan fees. If a recurring price increases, we will provide (or require the Creator to provide) advance notice before the increase takes effect, and the new price will apply to billing periods after the notice. If you do not agree to a new price, cancel before it takes effect. Continuing your subscription after a price change means you accept the new price.
• Keeping a valid payment method. You are responsible for keeping a current, valid payment method on file. If a charge fails, we (through Stripe) may retry it, and we may suspend or cancel your access until payment succeeds.
• Free trials and promotions. If a Creator or Keypair offers a free or discounted trial, the subscription will automatically convert to a paid, auto-renewing subscription at the then-current price when the trial ends, unless you cancel before the trial ends.

6. Affiliate / referral program

If you join the heardso affiliate program, the following terms apply in addition to the rest of these Terms:

• What you earn. You earn a commission equal to a percentage of heardso’s own revenue share from the creators you refer — currently 20%. The commission is a slice of our platform fee only; it is never taken from the referred creator’s revenue and never from their base subscription fee, and the referred creator never pays more because of your referral.
• Single tier, direct referrals only.You earn on creators you refer directly. You do not earn on referrals made by the people you refer (no multi-level or “downline” commissions).
• Activation milestone. Commission begins only after a referred creator becomes a genuinely paying site (approximately $100 in processed payments). No commission accrues on signups that never transact.
• How you’re paid. Commissions accrue as account credit toward your own heardso charges. Cash payouts are not currently offered and may be introduced at our discretion in the future.
• Lifetime payout, annually adjustable rate. Commissions continue for as long as the referred creator maintains a paying site; however, the commission rate is not fixed — we may adjust it, up or down, at our sole discretion no more than once per calendar year, on prospective notice. Continued participation after a rate change means you accept the new rate.
• Reversals and suspension. Commissions tied to payments that are later refunded or disputed are reversed if not yet paid out. We may suspend or terminate an affiliate account for fraud, abuse, misleading promotion, or any violation of these Terms, which freezes further attribution and accrual.
• Honest disclosure. When you promote heardso, you must disclose that you may earn a commission from referrals, consistent with applicable advertising and consumer-protection law.

7. Acceptable use

You agree not to, and not to allow anyone to:

• upload or distribute content that is illegal, infringing, defamatory, or that you lack rights to;
• upload sexual content involving minors, or any content that exploits or endangers minors;
• harass, threaten, or harm others, or distribute malware;
• attempt to bypass paywalls, access controls, or another tenant’s data;
• probe, scan, or test the vulnerability of the Service, or breach its security or authentication;
• scrape, reverse engineer, or copy the Service except as permitted by law;
• use the Service to send spam or to violate any applicable law.

We may remove content and suspend or terminate accounts that violate these Terms.

8. Our role; Creator content; disputes between users

Heardso is a technology platform and hosting service that enables Creators to operate their own sites. This is important to how responsibility is allocated:

• Creators are responsible for their sites. Creators — not Keypair — are solely responsible for their content, pricing, descriptions, communications, customer support, and refund decisions, and for complying with the laws that apply to them.
• We do not create or endorse Creator content. We do not pre-screen, create, endorse, verify, or control Creator content, and we make no guarantee about its accuracy, quality, legality, or fitness for any purpose. Creator content is not professional advice (including medical, legal, financial, or counseling advice); any reliance on it is at your own risk.
• We are not a party to the Viewer–Creator relationship.Your subscription or purchase creates a relationship between you and the Creator. Any dispute about content, billing by a Creator, a refund, access, or a Creator’s conduct is between you and that Creator. To the maximum extent permitted by law, you release Keypair and its officers, employees, and agents from all claims, demands, and damages arising out of or connected with such disputes or with Creator content.
• California §1542 waiver.If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
• Interactive computer service. Consistent with Section 230 of the Communications Decency Act (47 U.S.C. § 230), Keypair is a provider of an interactive computer service and is not the publisher or speaker of content provided by Creators, Viewers, or other third parties.

9. Copyright / DMCA

We respect intellectual property rights and respond to valid notices under the U.S. Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice containing the information required by 17 U.S.C. § 512(c)(3) to our designated agent at support@heardso.com (Keypair Software LLC, DMCA Agent, 7027 W Broward Blvd #703, Plantation, FL 33317-2208, USA).

• Takedown. On receipt of a valid notice, we will remove or disable access to the identified material and notify the Creator who posted it.
• Counter-notification. If you believe your content was removed by mistake or misidentification, you may submit a counter-notice with the information required by 17 U.S.C. § 512(g). We may restore the content as permitted by the DMCA unless the complaining party files a court action.
• Repeat infringers. We will, in appropriate circumstances and at our discretion, disable or terminate the accounts of users who are repeat infringers.

10. Intellectual property in the Service

The Heardso platform, including its software, design, and trademarks, is owned by Keypair Software LLC and protected by law. Except for the rights expressly granted to you, we reserve all rights. You may not use our names or logos without our prior written permission.

11. Feedback

If you send us ideas, suggestions, feature requests, or other feedback about the Service, you grant Keypair a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, and incorporate that feedback into the Service for any purpose, without any obligation, attribution, or compensation to you.

12. Third-party services

The Service relies on third parties including Stripe, Supabase, Cloudflare, Cloudinary, Vercel, Render, Resend, PostHog (analytics on our marketing pages), Sentry (error monitoring), Anthropic (AI drafting from captions), and Google (YouTube channel verification for Creators). Your use may be subject to their terms, and we are not responsible for their acts or omissions.

13. Service availability, changes & beta features

We may modify, suspend, or discontinue any part of the Service, including features, content formats, and plans, at any time, with or without notice. We do not guarantee that the Service will always be available or uninterrupted. From time to time we may offer beta, preview, or early-access features, which are provided “as is,” may be changed or removed at any time, and may be less reliable than generally available features.

14. Geographic availability; export & sanctions compliance

We operate the Service from the United States, and it may not be available in all locations. You are responsible for complying with the laws that apply to you. You represent that you are not located in, and are not a national or resident of, any country or region subject to comprehensive U.S. economic sanctions, and that you are not on any U.S. government list of restricted, denied, or sanctioned parties (including the U.S. Treasury Department’s OFAC lists). You may not use the Service in violation of U.S. export-control or sanctions laws.

15. Suspension and termination

You may stop using the Service at any time and delete your account. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or its users. On termination, the rights granted to you end; sections that by their nature should survive (for example, ownership, disclaimers, limitation of liability, indemnification, the release in Section 8, and the dispute-resolution and arbitration provisions in Sections 19–21) will survive.

16. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

17. Limitation of liability

To the maximum extent permitted by law, Keypair will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid to Keypair in the 12 months before the claim, or USD $100.

18. Indemnification

You will indemnify and hold harmless Keypair from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your violation of these Terms or of any law or third-party right.

19. Informal dispute resolution first

Before starting an arbitration or filing a claim in court, you and Keypair agree to first try to resolve the dispute informally. Send a written description of the dispute, your contact information, and the relief you are requesting to support@heardso.com. You and Keypair agree to negotiate in good faith for at least 60 days after the notice is received. This informal process is a precondition to starting arbitration or, where permitted, a court proceeding. The 60-day period tolls (pauses) any applicable limitations period.

20. Binding arbitration; class-action & jury-trial waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY TRIAL, AND REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION.

• Agreement to arbitrate. Except for the carve-outs below, you and Keypair agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, and that is not resolved through the informal process in Section 19, will be resolved by binding individual arbitration rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
• How arbitration works. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration may take place in the county where you live, by video, or by phone, and the arbitrator may award the same individual relief a court could. The arbitrator decides all issues, except that a court decides disputes about the scope or enforceability of the class-action waiver below.
• Class-action waiver.You and Keypair agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.
• Jury-trial waiver. To the extent a claim proceeds in court rather than arbitration, you and Keypair each waive any right to a jury trial.
• Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to stop infringement or misuse of intellectual property or unauthorized access to the Service.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing support@heardso.com with your name, account email, and a clear statement that you opt out of arbitration, within 30 days of first accepting these Terms. Opting out of arbitration does not affect any other part of these Terms.
• Coordinated filings.If 25 or more similar arbitration demands are submitted by or with the help of the same or coordinated counsel, the parties agree the demands will be administered in batches of up to 50 to promote efficiency, and a single arbitrator may be appointed per batch, consistent with the administrator’s mass-filing or supplementary rules where available.
• Severability of this Section. If the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request will proceed in court, but the rest of this Section, and all other claims, remain subject to arbitration.

21. Time limit for bringing claims

Except where a longer period is required by law, any claim arising out of or relating to the Service or these Terms must be filed (in arbitration or, where permitted, in court) within one (1) year after the claim arose; otherwise, the claim is permanently barred.

22. Governing law and venue

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules (and, for arbitration, by the Federal Arbitration Act). For any dispute that is not subject to arbitration — including the carve-outs in Section 20, claims by anyone who has opted out of arbitration, and any matter a court finds non-arbitrable — you agree to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida, and you consent to personal jurisdiction there.

23. Electronic communications and notices

You consent to receive communications, agreements, disclosures, receipts, and notices from us electronically — by email, or through your account or the Service — and you agree that electronic communications satisfy any legal requirement that such communications be in writing. We may give you notice using the email address associated with your account, so please keep it current. You may give us notice at support@heardso.com or by mail to Keypair Software LLC, 7027 W Broward Blvd #703, Plantation, FL 33317-2208, USA.

24. General provisions

• Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.
• Entire agreement. These Terms, together with our Privacy Policy and any terms referenced here, are the entire agreement between you and Keypair about the Service and supersede any prior agreements on that subject.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages, network or vendor failures, labor disputes, or governmental action.
• Relationship of the parties. You and Keypair are independent parties. These Terms do not create any agency, partnership, joint venture, or employment relationship, and Creators and affiliates are independent of Keypair.
• Headings. Section headings are for convenience only and do not affect interpretation.

25. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date, and material changes take effect on prospective notice. Continued use of the Service after changes means you accept the updated Terms.

26. Contact

Keypair Software LLC, 7027 W Broward Blvd #703, Plantation, FL 33317-2208, USA · support@heardso.com.